At the Australian Institute of Hospitality & Management (AIHM), we are committed to operating with integrity, transparency, and full compliance with national standards. Our policies and procedures form the foundation of how we deliver education and support services—and ensure that students, staff, and stakeholders are treated fairly and consistently.
Download essential policies and forms directly—no need to request access.
Contact our team if you’re unsure how a policy applies to your situation.
Each AIHM policy outlines our position on essential areas such as admissions, fees, academic progress, student support, and complaints resolution. The corresponding procedures explain how each policy is implemented, including responsibilities, timelines, and required documentation.
While many key policies are detailed in the AIHM Student Handbook, downloadable versions of important policy documents and forms are also available for your convenience on the Documents & Downloads page.
If you’re unsure which policy applies to your situation or need help understanding your rights and responsibilities, please contact our Student Services team at support@aihm.au or speak with the Campus Manager via Reception.