Emergency Support

Your Safety Is Always Our Priority

AIHM is committed to providing immediate and compassionate support during serious incidents—on or off campus.

A critical incident is a traumatic or serious event that affects a student’s wellbeing, safety, or ability to continue their studies. At AIHM, we take these incidents seriously and have clear procedures in place to respond quickly, ensure student safety, and offer the right level of support.

We understand that international students may be far from family and may not be familiar with emergency procedures in Australia. That’s why our team is trained to manage emergencies with care, confidentiality, and respect—ensuring that you feel supported throughout.

If you or someone you know is in immediate danger, always call 000 for police, fire, or ambulance services. For non-urgent support, contact Student Services or the Campus Manager immediately.

Emergency Support Anytime

Serious incidents are handled promptly and confidentially by trained staff.

Support You Can Trust

You will never face a critical situation alone—AIHM is here to help, listen, and act.

What Is a Critical Incident?

A critical incident may include:

Serious injury, illness, or mental health crisis
Death of a student, friend, or family member
Missing student
Natural disaster, fire, or accident
Sexual assault or physical violence
Criminal activity or threats
Domestic or housing-related incidents
Any event that significantly impacts a student’s wellbeing or ability to continue their studies

What to Do in an Emergency

In Immediate Danger:
Call 000 for ambulance, police, or fire services.
On Campus or During Study:
- Notify your trainer, Campus Manager, or any AIHM staff member
- Contact Student Services: support@aihm.au
- Visit the front desk or speak with your Student Support Officer
After Hours Emergency Support:
Emergency contacts will be provided in your Student Handbook and Orientation Kit.

How AIHM Responds

Once a critical incident is reported:

A designated Critical Incident Response Officer will take charge
Your privacy and welfare are prioritised
AIHM will coordinate support services, including medical or counselling
Ongoing monitoring and assistance will be provided as needed
A record of the incident will be kept confidentially for compliance and review