At the Australian Institute of Hospitality & Management (AIHM), we are committed to operating with integrity, transparency, and full compliance with national standards. Our policies and procedures form the foundation of how we deliver education and support services—and ensure that students, staff, and stakeholders are treated fairly and consistently.

Each policy outlines our position on key areas such as admissions, fees, academic progress, student support, and complaints resolution. Corresponding procedures explain how each policy is implemented, including timelines, responsibilities, and required documentation.

While many key policies are embedded within the AIHM Student Handbook, we also provide direct access to essential documents and forms below for your convenience. If you need help locating a specific policy or understanding your rights and responsibilities, please speak with our Student Services team or contact the Campus Manager via Reception.